2. Installing the Microsoft .NET 2.0 SP1 Framework on Windows XP
3. Installing the Polytec Diagnostic Report software
Polytec Diagnostic Report 1.34
Polytec Diagnostic Report 1.33
Polytec Diagnostic Report 1.32
Polytec Diagnostic Report 1.31
The installation of
the Polytec Diagnostic Report software requires Windows XP 32-Bit (SP3), Windows
XP 64-Bit (SP2), Windows Vista 32-Bit (SP2), Windows Vista 64-Bit (SP2),
Windows 7 32-Bit (SP1), Windows 7 64-Bit (SP1), Windows 8 32-Bit, Windows 8
64-Bit, Windows 10 32-Bit or Windows 10 64-Bit. In order to carry out a
successful installation under Windows XP/Vista/7/8/10 you must have Administrator rights.
The following
description assumes that your DVD-ROM is assigned to drive E. If a different drive letter is used you have
to replace the E by the proper drive
letter.
To install the Polytec
Diagnostic Report software please follow the instructions in the order they are
listed below. If one of the steps has already been executed it can be skipped.
To read additional
documentation you need the Acrobat Reader. If you have not installed the
Acrobat Reader already, you find it in the Acrobat
Reader folder of the System Component
Update DVD.
It is strongly
recommended to install the latest service pack for Windows if it is not already
installed on your system. Some service packs (English, German or Japanese) for
different operating systems are included on the System
Component Update DVD in the subdirectories of Service Packs. Service packs for any other
language can be downloaded directly from Microsoft.
2.
Installing
the Microsoft .NET 2.0 SP1 Framework on Windows XP
Installing the required
service packs for Windows XP is a precondition for installing the Microsoft
.NET Framework.
Please follow these
instructions to install the Microsoft .NET Framework:
1)
Insert the
Polytec Diagnostic Report DVD.
2)
On Windows
XP 32-Bit:
In Windows explorer navigate to the folder E:\DotNET
Framework\Windows XP 32bit and double click NetFx20SP1_x86.exe.
On Windows XP 64-Bit:
In Windows explorer navigate to the folder E:\DotNET
Framework\Windows XP 64bit and double click NetFx20SP1_x64.exe.
3)
The setup
program will guide you through the installation procedure.
4)
Install
the corresponding language pack on German or Japanese systems. You find the
language packs in the same folder.
3.
Installing
the Polytec Diagnostic Report software
To install the Polytec
Diagnostic Report software, please proceed as described in the following steps:
1)
Insert the
Polytec Diagnostic Report DVD.
2)
If the
setup does not start automatically, navigate in Windows explorer to the folder E:\DiagnosticReport and double click Setup32.exe.
3) Follow the instructions given.
·
Minimum
system requirement: processor with SSE2 instruction set like AMD Athlon 64
3500, Intel Pentium 4, Intel Celeron D, 1 GByte RAM
·
Recommended
system configuration: Intel Core 2 Quad, 3.0 GHz, 4 GByte RAM
·
DVD-ROM
drive
·
Windows XP
32-Bit (SP3), Windows XP 64-Bit (SP2), Windows Vista 32-Bit (SP2), Windows
Vista 64-Bit (SP2), Windows 7 32-Bit (SP1), Windows 7 64-Bit (SP1), Windows 8
32-Bit, Windows 8 64-Bit, Windows 10 32-Bit or Windows 10 64-Bit
Polytec Diagnostic
Report is a tool to diagnose software and hardware issues on Polytec data
management systems or systems with Polytec desktop software installed. It
allows for collecting information about the PC and software that helps the
Polytec service team to diagnose issues efficiently. Polytec will handle this
information confidentially and will not use this information for any other
purpose. For sending a diagnostic report please follow these steps:
·
Start the
Polytec Diagnostic Report software. For full functionality you have to start
the software with administrative rights. On Windows Vista or later, right click
on the software’s link in the start menu and select Run as administrator from the context menu.
·
Enter a
description of the problem you have. The more detailed this description is, the
better the service team can help you.
·
Select
which information you want to send with the diagnostic report:
-
Collect Acquisition Settings will add files to the report that contain you
current measurement settings, if applicable. These might contain information
about the shape of your measurement object.
-
Collect Error Reports will add own error reports of the Polytec
software and Windows error reports (Dr. Watson Logs) containing information
about crashes of any software on your system, not only Polytec software. To capture
Windows error reports the used user account needs administrative rights. For
technical reasons it is not possible to capture Windows error reports on
systems with Windows 7 now.
-
Create Screenshots will add screenshots to the report.
-
Collect Setup Information will add additional information during a setup
of Polytec software.
·
Moreover,
the report will contain the following information:
-
Filenames and
version numbers of files that were installed with Polytec software.
-
Keys and
values of parts of the Windows registry used by Polytec software
-
The system
information (start MSINFO32.exe for more information about what is contained in
system information).
-
Parts of
the Windows event logs.
-
Names and
version numbers of modules loaded by the Polytec software.
-
Protocols
of the communication of Polytec software with Polytec hardware.
·
Start the
Polytec software that has an issue using the same user account as Polytec
Diagnostic Report and reproduce this issue. If the issue occurs during
installation, install the software.
·
Click on
Diagnose at a suitable time. If you wish to document a sequence of incorrect
states of the software or you want to take multiple screenshots at different
points of time click the Diagnose button several times.
·
You can
optionally add additional files to the report. Please mention their intention
in the problem description.
·
Save the
report. It will be saved as a zip compressed, password protected file. If you
select a different password than the default Polytec password please inform
Polytec about it on a different communication channel. If you run Diagnostic
Report with an administrator account, please remember to save the report to a
location where the logged-in user has rights to open files if you want to
review the collected data afterwards.
·
Send the
report to Polytec (software.report@polytec.de).
The last saved report will be attached to the e-mail, automatically. If the
e-mail could not be sent with the current user account, close Diagnostic Report
and start it again with an account with e-mail access. Then click Send Report again and attach the
saved report.
·
The MPV
software is supported.
·
Windows 10
32-Bit and Windows 10 64-Bit are supported.
·
Polytec
license files are collected in the report.
cr18304 Some
registry keys were missing in the diagnostic report.
cr17867 When
clicking on the button Diagnose the
software displayed messages about a missing file on the system while collecting
information about the DirectX graphics hardware.
·
The
version number of the software is saved to the report.
·
.NET error
reports of the TMS software are saved to the TMS folder. All other .NET error
reports are saved to the folder .NET Errors.
·
With the
default configuration the software saves all entries of the Polytec event log
and the entries of the System event log of the last 10 days.
·
The
contents of the registry keys HKEY_CURRENT_USER\Software\Polytec\PSV and
VibSoft are saved to the report.
·
The time
values of the files saved to the report are kept and not set to the time of the
creation of the report.
·
The
DirectX capabilities of the system are saved to the report.
cr17449 The
software could not be configured such that all entries of the event log could
be saved.
·
The 64-bit
applications are supported now.
·
Diagnostic
Report is extended for latest Polytec products.
·
Windows 8.1
32-Bit and Windows 8.1 64-Bit are supported.
cr13962 When
a read only file was copied to the report, the software displayed an error
message.
cr15419 In
certain cases not all parts of the product specific registry keys were copied
to the report.
·
PSV-500
systems are supported.
·
Windows 8
32-Bit and Windows 8 64-Bit are supported.
·
The
product information of MSASoft and LockMouse are collected.
·
The generation
of mini dump files is supported.
·
Empty folders
or files are not included into the report anymore.
·
The user-created
error description will not only be copied into the e-mail, but also included in
the saved report.
cr12687 The system information was not complete. Now
all information of MSINFO.exe is collected.
cr12686 Problems with network hardlocks and hardlocks
with expired maintenance date have been fixed. Testhardlock.exe has been
updated.
cr12676 An error was displayed while checking the GAC.
Polytec
GmbH, Waldbronn, October 3rd, 2016